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| Common Questions |
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- Did my order go through?
- I ordered my decals over a week ago, where are they?
- My original decals have curled and peeled off. Will your decals eventually curl and peel as well?
- Your decals look exactly like the factory decals but will it last as long?
- I would like to order individual decals but I do not see the color I need?
- Can your decals be clear coated?
- I do not see a decal kit for my bike or outboard engine. Can you make it?
- How do I remove the old decals without damaging the paint finish?
- I need a custom color. Can you match it?
- Why do your decals cost so much, aren't they just stickers?
- Did my order go through?
If your order went through you will receive a email confirmation with an order number. If you do not receive the email confirmation the order did not process. If you are having trouble with our site and cannot seem to complete checkout, you credit card may be the problem. If your credit card is declined by your card issuer, you will not be able to complete the checkout process. You can either try to place the order again using a different credit card or email us with the part number/numbers you would like to order and we can send you a Paypal money request. If you continue to experience a problem with the checkout process please let us know.
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- I ordered my decals over a week ago, where are they?
International Shipping - When shipping international orders, shipping may take 7-10 days or longer. Unfortunately, with the U.S. Postal Service, transit time varies and there is no tracking information available. Please be patient and understanding regarding the shipping process. UPS Domestic Shipping - If it has been a week and you are located in the U.S please track your package using the tracking number provided in your shipping confirmation email. You can use your tracking number at www.ups.com. Please contact us if you have any questions about your order. USPS Domestic Shipping - Some orders are shipped USPS (United States Postal Service) regular air mail. The U.S. Postal Service may take as long as 5-10 business days or longer. If it has been over a week and you have not received your order please login to your Paypal account and make sure you have your current shipping address listed on the account. If you do not have the correct address please email us immediately. If the address is correct, first, try to locate the package at your residence. We usually tell customers to make sure the package is not misplaced before you contact us about a missing package. The decals are most likely shipped in a white box measuring approx. 4"x4"x15". For this reason, the package may not have fit in your mailbox. Please check to see if you received any pick-up notices or check with your mailman to see if your package is being held at the local post office. Stock items are usually shipped 24-48 hours after the order is placed. Completion times on custom orders vary depending on the weekly workflow. After your order is placed you will receive a order confirmation e-mail with your order details. If you do not receive a confirmation e-mail, please contact us immediatly to make sure your order went through. At OutboardDecals.com we strive to process you order in a timely maner.
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- My original decals have curled and peeled off. Will your decals eventually curl and peel as well?
No, our decals will not curl or peel as long as they are applied correctly. Our decals are made from 3M vinyl which is an 8 year plus vinyl and is the longest lasting most expensive vinyl you can buy. We print on the 3M vinyl and then laminate the decal with an additional layer of clear 3M vinyl. This adds life and protects the decal from the elements such as salt water, gasoline and cleaning products. To apply the decal correctly, clean the engine cowl and remove any wax residue. The surface should be clean and wax-free before application.
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- Your decals look exactly like the factory decals but will it last as long?
Our decals will out last the factory decals. Our decals are superior to the factory decals because they are printed on the highest quality and most expensive 3M vinyl and laminated with a heavy duty 3M 4mil laminate. You will not find a better longer lasting decal and our customers will vouch for that.
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- I would like to order individual decals but I do not see the color I need?
If you do not see the color you need just place the order for the decal you need in another color and make me a note with your payment to inform us of the color change.
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- Can your decals be clear coated?
Yes, many customers clear coat our decals after installation. Automotive clear coat will give the decals a true factory look and protect them against peeling and fading.
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- I do not see a decal kit for my bike or outboard engine. Can you make it?
Yes, we may be able to work with you to recreate the stock decals for your bike or outboard engine cowling. If you are interested you will need to send us a tracing of your original decals and mail them to us. We will recreate them and give you a discount on your first set of decals. Please contact us for details.
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- How do I remove the old decals without damaging the paint finish?
Usually just good old fashioned picking and peeling is what it takes to get the decal off and then some goo-off or any other adhesive remover to get the adhesive residue off. A few things that may help is, a plastic putty knife to chip the flaky decal off, or a drill with a rubber wheel can also be used to remove old decals. Heat from a heat gun or hair dryier sometimes helps a little as well. When the decal and adhesive is removed be sure to clean the surface with rubbing alcohol before installation of the new decals.
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- I need a custom color. Can you match it?
Color matching can be challenging. We cannot match colors from pictures on the web. Computer monitors do not show accurate colors because each monitor's color settings are different. You must either send us a sample for us to match or choose a color from the standard colors we have in stock. If you would like a free sample of a color or colors please let us know.
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- Why do your decals cost so much, aren't they just stickers?
No, they are not just stickers. Stickers are cheap and do not last. You may find the same decals on an intermediate vinyl with no lamination for half the price. This will be a short term product that will not last. Our decals are made from the highest quality and most expensive vinyl in the industry. They are printed with a thermal printer and then laminated with a extra layer of 3M UV laminate. This protects they decals from the harsh elements such as the saltwater, sun, gasoline, and cleaning supplies. Our decals will out last the stock decals and are a fraction of the price.
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